They will take your money.
By The real Truth.
For two months in a row, Nord VPN has charge my account and then terminated my subscription. It’s always an issue trying to get it back activated. They charge you and then terminate your account. They take your money and provide nothing.
Third Updated Review: DO NOT BUY unless...
Bad business and unsupported. I have a useless tool for three years that leaves me having to find and purchase another option. Wasted money. Make sure you test out EVERY scenario within 30 days. This mean if you live in a city with free WiFi spots, make sure you go to EVERY spot within 30 days to make sure it’ll work. Sounds far fetched to do that right? Yep, that’s my situation.
Maybe I could write the WiFi provider/vendor, “Hi, a product I bought to do VPN over your free WiFi isn’t working, can you change your infrastructure policy?”
Of course after going through support where I repeatedly told them of my issues and them telling me to try more things, I’m finally offered a refund after submitting a review. Too bad that I’m now over 30 days. Here’s my background: I’m a Cyber Sec Analyst that needed a good and convenient VPN. Of course Nord worked in most of my situations, however, I think it’s crazy that ANYBODY would be able to test out every scenario in 30 days. So, I started my support case within 30 days, never got resolution or offered a refund, and now that I’m 2 months in to a 3 year paid contract, I’m told that I should request a refund through the same channel that originally didn’t help.
This VPN service DOES NOT WORK on a widespread city provided wireless network in our downtown region. Which means, when I needed it most, it wasn’t able to provide the protection I needed. After being asked to wipe my Network Connections AND download OpenVPN (and trying several of the manual settings) with no luck, what was I asked to do? Download and try MORE of these settings (why wouldn’t I just pay for OpenVPN at this point if I now have to have TWO apps?). I’m sorry if I had better things to do than sit on support chat or respond to emails.
It seems now that I’ve lost my $100/3 year plan and I’ll just delete the app and purchase another service.
Piss poor really. I’m sure if I never had gotten a new client in my downtown district I would have had an issue, but now that I do have an issue, 30 days after and finally being offered a refund, it’s too late. I knew when this was going to happen when the first support person wasn’t able to solve my issues and responded that my issue was “weird” that I going down the rabbit hole.
Support Case: 1634655 - the endless support case that never could. I’ll keep fighting the good fight I guess and work to solve a problem that I shouldn’t have. The solution offered also does NOT use the native app, instead, uses OpenVPNs backend with NordVPN profiles, which is also a manual connection that needs to be loaded individually. The last request is for logs and to try more recommended profiles, so, I guess I’ll update this review once all that’s been done.
Rarely works on my iPhone
The VPN works well on my iPad, and two computers but rarely connects through my phone. It’s always searching and not connecting. I paid for 2 years service and I can’t recommend for the phone.
Recent update is downgrade
App is pretty good. I usually have to shuffle servers every 25 minutes or so as the internet seems to drop from the servers.
On the recent update, the app now says that all servers within the US are all within 6 miles of me (they aren't) so it's hard to find a good server to connect to in the first place. The "best" servers went from 4-8% congestion to 25%+ so there may be other things going wonky.
Fine...but expected more
Works fine in most situations but, based on recommendations from my research and for the price I am paying, I expected more. Hopefully they can fix the few problems and make this worth the cost.
+worked in China and allowed me to use Google while there
+works quickly and easily in most situations
+doesn't require a lot of technical knowledge to open a tunnel
-it is an extreme battery hog
-it seems to have difficulty figuring out where I am- eventhough location is turned on in device settings. Although I have been back in midwest USA for 2 months, it still auto connects to server in Hong Kong and I have to manually select a server in US.
-cannot use it at all whenever I am on Amazon; which leaves me unsecure if I really need to shop for something while I am away from home.
By VQC 20/40
I use this app all the time in public places. A hacker just moves on to someone else when they see a strange IP.
Causes issues with Amazon
Has issues with Amazon. Contacted support and they said they're aware of the issue. They recommend connecting to a 1000 series servers but still has some issue. Disabling NordVPN seems to be the best solution, which kind of defeats the purpose of having a secure connection when shopping online using a public wifi. Had to buy another VPN service because of this. Wasted money for buying NordVPN since I can't use it all the time. Just be aware this product does not work well with Amazon.
Fast and secure
I’ve used 4 different VPN services (I’ve been using VPNs for 5+ years), I think Nord is one of the best. I recommend either NordVPN or PIA VPN, both are fantastic.
Fast and secure with a great app for every device. 5 stars.
Interface is not user friendly
I have only had issues with the app since I’ve bought a subscription. Besides the fact that you can’t even find obsfucated servers on the iPhone version, whereas it’s amply clear on the android one, the servers are sometimes very slow and generally not too happy about it. I’ve switched to a free proxy browser instead of the app, just to avoid using it.
It Just Works!
I logged into the app and off I go. Absolutely ZERO problems of any kind. I especially like the “automatic” VPN, so there’s no "having to remember” how you’re connected and whether you need the protection. It seemed like once I hit 60 years, my brain and memory went “on strike” or something, so this app is perfect for someone like me.
The main point, for me, is that I will almost never substitute a third-party app for the Apple built-in software, unless I’m VERY comfortable with depending on it (especially in critical areas like networking).
And, Just to balance out those unfair (IMHO) “don’t give their tech support a chance to fix the problem” “reviews’, I would say:
GET THIS APP. YOU WON’T BE SORRY.