Google My Business

Google My Business

By Google LLC

  • Category: Business
  • Release Date: 2014-06-29
  • Current Version: 3.10.0
  • Adult Rating: 4+
  • File Size: 182.02 MB
  • Developer: Google LLC
  • Compatibility: Requires iOS 10.0 or later.
Score: 4.5
4.5
From 21,543 Ratings

Description

Every day, millions of people search on Google for businesses like yours. Make your Business Profile on Google stand out for free and turn those searches into your customers with the Google My Business app. More than just a local listing: - Make edits to your Business Profile on your phone and see those changes online on Google in real time. - Easily add special hours, your website, and phone number to keep your Business Profile up-to-date. Easily connect with customers on the go: - Respond to reviews, message your customers, and see your followers in the Customer Tab. Share with customers what makes your business unique: - Upload photos and add filters to attract customers who search and find your Business Profile. - Post offers for your product or services, upcoming events, and deals. Get insights on your business: - See insights on how customers find and engage with your Business Profile online on Google Search and Maps. - Receive real-time notifications and updates to keep track of your customers on Google. More features on Google My Business: - Create a free, mobile-friendly website that works hard for you in the app.

Screenshots

Reviews

  • Google needs a better review dispute mechanism

    4
    By small retailer
    I love the app and being able to interact with customers about their experience at our small business. But, occasionally, we get reviews from problem customers who completely fabricate a negative review. Generally, these people come into our business looking for free stuff, threaten negative reviews, and berate our (female) staff when no freebies are forthcoming. They inevitably storm out and post something negative/false, which drops our “star rating”. ...Reviews can be flagged for hate speech, conflict of interest, etc., but not for being defamatory/extortionist... We’ve considered taking legal action for defamation against people like this, but it seems absurd that the only real recourse for a fabricated Google review (which significantly harms our small business) is incurring legal fees and threatening reviewers with a lawsuit for libel. Google, please incorporate a dispute mechanism that small business owners can feel confident using. Right now we either have to completely cave to people who wield reviews like a club or suffer the rating consequences of standing our ground and not allowing ourselves to be extorted.
  • If you have a small business then this app is a must!

    5
    By Shuttsita
    As a Google Partner and avid Google tool user, this is a must for any small company and a great way to get started in the world of online marketing.
  • Customer service does not protect the business owner

    2
    By Thelove21685
    I’ve had 2 interactions with customer service reps and each time I was placed on hold to “review my account” and every time they came back the call would miraculously drop, this is the most bazaar thing I’ve experienced. I’ve had 4 people write 1 star reviews for my business whom have never had service in my salon. I went from a rightfully deserved 5 stars rating to 4 stars. I take absolute pride in my work and that shows in every service I give. The fact that googles customer service is so dismissive to the integrity of my small business makes me uneasy and overall disappointed that I ever got involved in the first place.
  • Very useful!

    5
    By Jebo77
    Able to make changes to my company and answer reviews, and talk to customers on the go. Great addition to any business!
  • Stupid app

    2
    By Stanislav-Dnepr
    Most stupid app for business! There is a trouble all the time to adjust the time. They need to learn from Yelp at least how to do that.
  • No customer support

    1
    By BratcherBurnZ
    After verifying my address through the mail and putting in the codes I’ve had to wait for google to for some reason give my business a second review in order to verify it. It’s been close to two weeks and I can’t get an email back. Finally got someone on the phone after waiting a couple hours to only talk 10 minutes and to be told it’s a technical issue and nothing can be done.
  • Bogus review vulnerability

    3
    By PsychDrSteve
    Signing up for GMB leaves business owner vulnerable to bogus reviews with little recourse. They cannot be deleted, muted, blocked. Not good policy.
  • Cannot change info

    1
    By RVn2GR8Adventures
    It’s really bad when the owner has not advertised on Google and the only way that I can try to change things was to download this app. I’m still not satisfied because I cannot change any information about the business on the app nor can I access this on the internet or contact anyone regarding information stated on google..... I would rather just delete the business off of google but no clue how.... and who are the people that are responding to the questions..... they have no idea .... I would like to be the one to respond and not others .... very unhappy
  • Bummed

    3
    By Mike Elliott Bears
    We really like the site, but bummed that my reviews can not be posted automatically to my site like before. Our business helps people buy or refinance homes. This used to help us get great success stories out to the market b
  • Fantastic

    5
    By Simple Mobil
    Excelente manera de dar a conocer mi negocio, ademas permite escuchar la voz del cliente y mejorar cada día más para que se sientan realmente atendidos.

Comments

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