AT&T Secure Family™

AT&T Secure Family™

By AT&T Services, Inc.

  • Category: Lifestyle
  • Release Date: 2010-02-05
  • Current Version: 3.8.1
  • Adult Rating: 4+
  • File Size: 192.32 MB
  • Developer: AT&T Services, Inc.
  • Compatibility: Requires iOS 10.0 or later.
Score: 2.5
From 7,557 Ratings


Take your family’s safety to the next level. Know where your kids are, control their screen time and manage what they access online. AT&T Secure Family delivers parents peace of mind: • Location Tracking + – Track a family member on an interactive map. • Arrival/Departure Alerts* – Receive an alert when your child enters or leaves a location (home, school, etc.) • Pause Internet* – Limit Online distractions (time for homework, time for bed). • Filter & Block Content* – Filter or block Apps and Online content based on age appropriate settings. • App Purchase Block* – Block your child’s ability to make App purchases. AT&T Secure Family is free for the first 30 days. After the first 30 days, you will be billed $7.99 each month (includes up to 10 lines). Service auto renews every 30 days unless cancelled. Easy Setup and Pairing for Parents: *Parental Controls feature requires pairing with AT&T Secure Family Companion , a free app++ that can be downloaded to the child’s device. + Network based location via cell tower triangulation, location schedule alerts and location history do not require the installation of a Secure Family Companion App on the child’s device. ++ AT&T Secure Family Companion can be found in the App Store and only works with the purchase of AT&T Secure Family which is $7.99/month. Other important information about AT&T Secure Family: • After first 30 days, $7.99/mo. will be charged to your iTunes account. Subscription will automatically renew each month unless auto-renew is turned off at least 24 hours before the end of the current month’s billing period. • To view, modify or cancel your subscription, go to account settings in iTunes. No cancellation of the current month’s subscription is allowed. No refunds or credits for partial subscriptions terms. App requires iOS v. 10 or higher • AT&T Secure Family Companion is not compatible with AT&T Mobile Security Plus. If you wish to continue with the purchase, you must either remove AT&T Mobile Security Plus from your iTunes account or downgrade to AT&T Mobile Security Basic before adding AT&T Secure Family Companion to your child’s device. To cancel your subscription, go to account settings in iTunes. No cancellation of the current month’s subscription is allowed. No refunds or credits for partial subscriptions terms. • This service is available to AT&T postpaid wireless customers. Secure Family and Companion app users must be on the same account. Only authorized app users have permission to locate a family member. • Note: Continued use of GPS running in the background can dramatically reduce battery life. • Availability, timeliness or accuracy of location is not guaranteed. Coverage not available in all areas. The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: View the AT&T Secure Family website at



  • Not accurate at all! Worthless

    By karrieAAAA
    Locates my family members miles away from where they actually are!
  • Horrible UX design

    By Meetrock123
    The UX design is horrible. I set my child as parent role and there is no way to change it, and the official solution is to cancel the plan.
  • App needs work

    By alwaysrightlove
    The GPS is off. Multiple daily text messages. Even when I know where family members are the app has no location for them.
  • Trash Trash Trash

    By stay out its a trap
    Location I trash doesn’t block anything at all I been paying have not been able to log into it and when I do it kicks me out and says I don’t have access how if I paid for it already really a worthless app iPhone screen time is better and it’s free
  • Don’t waste your time.

    By m222ikeb2321
    The smart limits that att use to have was much better. You could set limits of how many text messages they could have for the month and you could turn off their phone whenever you wanted or set time limits when they could use it. The text feature was the best, because you can set limits but still allow text from family or whoever you allow. It kept my kids from texting all day long and they could earn more text messages. You also did not need to have your kids phone to set it up. Please please bring it back.
  • Don't waste your money

    By Finally a Free Nickname
    This service worked terribly for the few months we had it. The VPN dropped repeatedly and the limitations didn't work during the long periods where my kids' phones were inactivated because of said VPN outages. AT&T should be embarrassed to be charging money for a product this incapable of functioning properly.
  • It’ Ok

    By Mrs.Ape
    I do like the old AT&T app better (Smart Limits). Because it gave me the option to stop texts and calls at a certain time. This one does show you their location, when they leave and arrive, and you can turn on and off the Internet. Please add that feature .
  • Needs lots of work

    By emtkopan
    The profile required to make it work keeps disappearing from my kids’ phones and they aren’t deleting it. I have a FirstNet (also owned by AT&T) acct so now I can’t have it on my phone bc it is a different account. I can’t even log in bc my phone is on a different acct. I signed up on my iPad so I could manage my kids phone but every other time I log in it tells me I need to sign up for the service or it will tell me I already have the service but won’t log me in. BRING BACK THE OLD APP. IT WORKED BETTER!
  • What happened!?

    By ranger73
    The app used to be Good until you updated it, now it’s a piece of garbage, can’t locate my kids , glitch crazy!!😡
  • Developers, Please try the updates before installing them.

    By Kaceeraelyn
    5/1/19 Yay, an update! Just kidding, it was a setback. Can’t update location is not an appropriate response for every time I open the app. Sometimes I can keep closing and opening until it works. Why should I have to do that? I SHOULDN’T!!!! I waited to give you time to correct your mistake before making this review but gave up on you. Please fix what you broke and step away. You do not need to be messing with things you’re obviously not capable of understanding. I was so excited with the new app. I’ve heard others had trouble with features I don’t utilize but it kept me signed in after the first time and could locate our phones until yesterday. I’m still signed in but cannot locate any of the phones on our account. Fix it and leave well enough alone, already. So, frustrating! Two steps forward and five back. Another week has passed and it has only gotten worse. Every time I’ve tried to open the app I get a full screen warning box that I used to get only when I tried to start using Touch ID. It will not let me log on. So, it’s been four weeks now. Seriously, if you can’t fix this version and the new one is not ready, let us go back to the old version while we wait. Read the reviews. People are going to drop the service and you. Surely that is important to someone at AT&T since you obviously do not care about customer service or the safety of those paying for this service. Previous update...Well, while trying to use the app, a box popped up asking me if I loved it or not. I clicked no and a warning box came up telling me the app is unstable and froze the app. Would you please bring the old app back until you fix this one. Tons of us are telling you how awful it is yet it stays the same. I can’t even begin to explain how ticked I get just opening the app and being greeted by a welcome, let’s begin. It’s not my first time there! I’m not new to the app! I DO NOT want to enter my password every time I open the app! It is on my locked phone. I do not need the app to log me out and lock itself. Update: I spoke with AT&T today and was given the wise advise of delete the app and reinstall it to fix the problems you’re having. It did not fix anything. Touch ID still does not work on an iPhone X and gets stuck processing when you try. The app logs you out every time you leave the app meaning you must manually enter your password each time you open it. STUPID! I cannot yet speak to it improving location services because I haven’t used it. I was too frustrated trying to log on. Original review: If anyone at AT&T actually cared enough to read these reviews, someone would realize that the latest update is a disaster and would revert back to the older version until the new version is actually usable. It is extremely slow to do anything and then what is does is say my phone number is invalid or errors have occurred. Once I did manage to get it opened, it logged me out. Please hurry with a solution and give a discount/refund for all the time since this latest update.