*What is Amazon Care?* It’s a new, hassle-free way to see a caring, dedicated, licensed doctor or nurse. You can connect via chat or video right away, make an appointment in the app or schedule an in-person visit. All for around the same price as a typical co-pay. *Who can use Amazon Care?* Amazon Care treats all members of the family. You and your dependents just need to be enrolled in an eligible medical plan. *When should I use Amazon Care?* You know when you think, I should see a doctor but then you put if off because it’s a hassle. That’s when you should connect with Care. Care can treat all the small stuff, like prescription refills, infections, colds/flu and can help prevent the big stuff by making routine screenings and vaccinations easy to do. Care can also help with sleep, nutrition, headaches, back pain…life. *What services does Amazon Care provide?* • Urgent care. Start a visit from anywhere. • Primary care. Help with allergies, headaches, back pain, life. • Family care. Treat your little ones owies without leaving the house. • Prescriptions. Sent to your pharmacy of choice. • Referrals. Care coordinators can make appointment for you. • In-person care. Mobile nurse can come to you for blood draws, testing, immunizations in select locations. *How does Amazon Care work?* Download the Care app. Set up your account, and create accounts for your dependents. Then just “start a visit.” You’ll be connected with a nurse right away. Follow-up notes, reminders, and treatment plans are stored for easy reference in the app. *How does Amazon Care work with my insurance?* Currently, Care visits will not be billed to your insurance or count toward your deductible or out of pocket maximum. We will use your in-network providers for other services, like lab tests, referrals, that can be run through your insurance.